1. When a new order comes in from the buyer, the order status is Pending Delivery. it means the seller has not been ready for delivery. If buyer requests to cancel the order at this stage, the order will be cancelled without the permission of the seller immediately. The order ststus will change to Order Cancelled.


2. When seller has been ready to delivery, the order status will change to Delivering. If buyer requests to cancel the order, seller will be given the cancellation request. Seller can choose to either reject or accept the cancellation request. If the seller chooses to refuse to refund the buyer, the seller needs to upload the reason or evidence of the rejection.


3. Once seller has confirmed the delivery of all goods, the order status will change to Order Delivered, and buyer will no longer be able to request for order cancellation,